System Change: Callers will experience longer than usual hold times! 

Attention Callers: We are experiencing higher than normal call volume due to system transition help requests. To better serve you, phone support hours have now been extended to Monday through Friday, from 6:00 AM to 5:00 PM MST through March 31, 2026 to accommodate additional call volume. We encourage you to use the Online Ticket Submission option to avoid longer hold times. You can access the new system online here. If you are a damage prevention professional and have not yet created your system account for easy online usage or completed training, click here for additional information.