Colorado 811’s Statistics section features interactive dashboards with aggregated data collected and maintained by Colorado 811. These tools are designed to help your organization assess annual resource needs, estimate year-over-year locate volumes, and monitor damage trends to reduce operating costs. Reports can be filtered by county, ticket type, and work type, supporting accurate baseline forecasting.
Explore our dashboards:
Contact Center Statistics
Gain comprehensive visibility into Colorado 811’s performance on your locate requests with detailed monthly and yearly trends for key contact center metrics—including call volume, wait times, abandon rates, average speed of answer, and talk time. These insights help you identify service demand patterns and ensure your teams are supported when timely excavation is critical.
Ticket Statistics
Track excavation activity trends across Colorado with in-depth ticket volume insights broken down by state, county, and ticket classification. This dashboard empowers excavators and utilities to monitor workload trends, anticipate resource needs, and strategically plan staffing and allocation while identifying shifts in demand across regions.
Positive Response Stats
Gain actionable insight into positive response activity with monthly and yearly trends—analyzing both overall and specific member responses and communication codes linked to tickets. Leverage this data to monitor response rates, evaluate compliance, and strengthen communication effectiveness, enhancing coordination between utilities and excavators.
Each dashboard provides critical insights to help your team make informed decisions, optimize operations, and support damage prevention efforts across Colorado.
