Positive Response
Learn about Positive Response and the Colorado 811 Exactix Ticketing System.
Post ResponseColorado 811 Exactix Ticketing System
Colorado 811 has successfully launched the new Exactix Ticketing System as of January 30, 2026. This upgrade delivers a faster, more intuitive, and more accurate way to submit and manage locate tickets. Both excavators and utility owner/operators will benefit from enhanced customer service features, expanded self‑service capabilities, and improved communication tools.
You can access the new system here . If you have not yet registered or completed training, please review the information below to learn more about accessing the new system.
Need help? Access the Colorado 811 Exactix Ticketing System Knowledge Base , packed with FAQs and helpful resources to answer your questions and provide you with additional information every step of the way.
Click here to access the Knowledge Base
Have a question? Please submit your questions here.
Access Requirements for the Colorado 811 Exactix Ticketing System
Accessing the Colorado 811 Ticketing System requires creating an Exactix user account. To gain access to the system with the functionality to post a response you will need to request an account here . Please note that if you create your own account it will not have access to the post response functionality
Request an AccountImportant Notice for Legacy Norfield Users:
If you previously posted response in the Norfield system, you must register for the new Colorado 811 Exactix Ticketing System using the personalized registration email you received. This step ensures your account is properly linked and your transition to the updated platform is seamless. For guidance, follow the provided instructions and reach out to Online Services if you need support.
Training for the Colorado 811 Exactix Ticketing System
To maintain compliance with Colorado's utility protection requirements, we’re providing training and resources to our Facility Owner Operator Members. These session is designed for Facility Owner/Operator Members to get familiar with the new Colorado 811 ticketing system, including its new interface and improved positive response. Attendees will learn how to streamline ticket processing, manage responses, and work smoothly with excavators while staying compliant.
Colorado 811 offers two ways to access training materials to fit various schedules. See live and on-demand options below.
Virtual Live Training
Join our accelerated online courses from anywhere with an internet connection. These interactive sessions provide the same comprehensive training as our in-person workshops, allowing you to learn about and qualify to use Colorado 811's Online Ticketing System from your office or home.
To register for a training session, please click the button below and search sessions by “Member” to select the date and time that best fits your schedule and register your users today.
Virtual Live Training OptionsOnline On-Demand Training
Learn at your own pace with our self-guided online training course. This flexible option allows you to complete the training on your schedule while still receiving full qualification to use Colorado 811's Online Ticketing System.
Please be aware that a Coursettra account is required to access the self-paced training.
On-Demand TrainingAdditional Resources for the Colorado 811 Exactix Ticketing System
Changes to the Colorado 811 Ticketing System
Learn about key updates in the Colorado 811 ticketing system with the new Exactix Ticketing System. This session covers changes to ticket functions, entry methods, delivery, positive response workflows, automatic renotifications, and upcoming Phase 2 improvements. You'll also get details on support, training, and can ask questions about the migration’s effect on your operations.
To register, please click here and select the date and time that best fits your schedule. (Use search “Changes”)
Colorado 811 Knowledge Base
As we move towards this important system upgrade, supporting our members remains a top priority. Colorado 811 has launched a brand-new Knowledge Base , packed with FAQs and helpful resources to answer your questions and provide you with additional information every step of the way.
The Knowledge Base features a selection of articles, including:
Positive Response
Positive Response is a Colorado 811 communication tool designed to provide better communication between the facility owner/operator member and the excavating community.
Positive Response is mandated under Colorado State law, to be provided by the underground facility owner to the excavator requesting the locate request. The facility owner is required to post a Positive Response and upload supporting documentation through the Colorado 811 Positive Response System.
If the facility owner has not posted a response to the Colorado 811 system within the expected time frame, a “Positive Response Re-notification” (also known as "Late Tickets") will be automatically generated at 11:59 p.m. on the locate by date, and every subsequent day until a response is posted.
Prior to excavating, an excavator must process an “Excavator Re-notification” if there is no response from the facility owner beyond the due date.
Colorado 811 agents do not have a direct link to provide positive response information for any locate request. Please refer to this program only through www.colorado811.org, or call the facility owner directly.
Please do not make calls to 8-1-1 for positive response information, if you need assistance please call (877) 318-8188 or email onlineservices@co811.org
You can post response through the Colorado 811 Exactix Ticketing System. You can access the new system by clicking the ‘Post Response’ button below. If you have not yet registered for a user account please review the information above to learn more about the accessing the new system.
Post ResponseIf the above buttons don’t open for you, you should notice a “Pop-up prevention” notification at the top of your browser. Please “allow pop-ups for colorado811.org.”
