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Residential Request Check Ticket StatusOnline Requests
Colorado 811’s Residential and Private Property platform allows you to submit a single-address locate request online, 24/7. It’s simple, fast and free.
Emergency and damage tickets cannot be processed through this platform. If you are experiencing an emergency or damage, please call 911 if appropriate and then call 811 to report the emergency or damage.
According to the Colorado Revised Statue 2022, commonly known as the “Colorado One-Call Law,” all individuals or entities digging in the State of Colorado must contact 811 prior to starting any excavation.
Whether you’re digging deep or even just a few inches, you must contact Colorado 811 to have underground utilities marked.
All ticket data must be entered in English. Submitting ticket information in any other language will delay the processing of your request.
A valid email address must be provided, as it will be used to send important information regarding your request, including a ticket confirmation and number.
The party performing the actual excavation (homeowner, contractor, landscaper, etc.) must submit the locate request in their own name.
Requests to extend public utility marking beyond the boundaries of a single address/property are not permitted.
The provided address must be clearly visible on your property.
The area must be fully accessible – with no locked gates or animals — for two full business days, not including the day the email confirmation is received.
There may be private underground utility lines within your dig area. Private underground lines are owned by the owner of the property and will not be located or marked as part of this request. It is the responsibility of the excavator to have private utility lines located separately from a Colorado 811 locate request. There are privately operated companies who will mark private utility lines inside your property boundaries. Please Click Here for a list of private locating companies. Failing to mark private lines within your property boundaries and causing damage to those lines can lead to serious injury or death.
Your request is not valid until an email confirmation.
After receiving your email confirmation, utility companies will respond within two business days (not including the day you receive your confirmation) with the either the status of your request or by marking the property.
If public underground utilities are present, their locations will be identified using paint and/or flags. Depending on the utilities present, multiple companies may come out to perform the locates.
Check the status of your request using the ticket number found in your confirmation email at https://newtin.co811.org/responsedisplay/.
Requests received after 2:00 pm MT may be processed on the next business day.
Residential Request
Positive Response
Positive Response is mandated under Colorado State law, to be provided by the underground facility owner to the excavator requesting the locate request. The facility owner is required to post a Positive Response through the Colorado 811 Positive Response System.
If the facility owner has not published to the Colorado 811 system within the expected time-frame, a “Positive Response Re-notification” will be automatically generated at 11:59 p.m. on the locate by date, and every subsequent day until a response is posted.
Prior to excavating an excavator must process an “Excavator Re-notification” (formerly known as a Second Notice) if there is no response from the facility owner beyond the due date.
Colorado 811 agents do not have a direct link to provide positive response information for any locate request. Please refer to this program only through www.colorado811.org, or call the facility owner directly.
Please do not make calls to 8-1-1 for positive response information, if you need assistance please call (877) 318 8188 or email onlineservices@co811.org
Check Ticket Status Positive Response Codes Ticket Attachment Video Guide
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Call Colorado 811
Call Colorado 811 to quickly and easily submit a single-address locate request—or simply ask any questions you may have. Our friendly damage prevention agents are ready to assist you—it’s simple, fast, and completely free. Just dial 811 or call 1-800-922-1987 to get started.
