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Ticket Research

Data Retention 

Locate requests, records related to transmission of locate requests and voice recordings are generally retained for a three (3) year period.

Response Time 

The response time to research requests varies depending upon the call volume at the time of the request. During the months of October through February, the general time frame is usually five (5) business days. From March through September, research may take one (1) to three (3) weeks. Research is provided on a first-in/first-out (FIFO) basis. Research related to emergencies and litigation has priority and Colorado 811 will make every reasonable effort to respond by the specified court date. 

Current Entitlements

The following sections outline the research services provided to Utility Owner/Operator members, excavators, homeowners, and contract locate services.

Utility Owner/Operator Memberships:

  • All research requests must be submitted by using www.co811.org or the voice mailbox

  • Ticket and transmission information and voice recordings usually are retained for a period of three (3) years and if in existence will be provided to Utility Owner/Operator members at no charge

  • Internet research is available during the first 60 days after the date of a locate request. Please contact Colorado 811 administration for access privileges extending beyond 60 days.

  • A research request is limited to the existing members listed on the locate ticket

  • All ticket information is subject to production in a court of law provided a subpoena is served upon Colorado 811. A fee may be charged to a party who subpoenas information

Professional Excavators and Homeowners:

  • Professional and homeowners excavators may only request research specific to their locate ticket(s)

  •  A research request must be submitted by using www.co811.org or the voice mailbox

  •  Verbal confirmation of a locate request is provided if the request is made within ninety (90) days of the ticket’s locate-by-date – there is no charge for this service.  All information can be shared with an entity who is

    • Listed in the Caller field

    • Employed by the Company field

    • May include a spouse or member of same

  • Ticket information and voice recordings generally are retained for a period of three (3) years and a verbal confirmation will be provided to excavators for requests beyond 90 days subject to a research fee

  •  Colorado 811 retains the right to limit the amount of research requests it will honor

Homeowners:

  • Research requests by homeowners who did not request a locate and have locate markings on their property are referred to the utility owner

  •  Research requests are not serviced

Contract Locate Services:

  •  Contract locate services can only request research through the facility owner/ operator member(s) that used their services

  •  Research requests are not serviced

Voice Data:

All calls are recorded for documentation purposes at UNCC. Voice recordings are usually retained for a three (3) year period. The recordings confirm information communicated between the caller and Colorado 811.

 Hardcopy Ticket Information:

A hardcopy ticket generated from Ticket Entry will only be distributed to Utility Owner/Operator members and when a subpoena is issued to Colorado 811 as part of a litigation process.

Initiate Ticket Research:

1. Download, Print, and Sign the following form:

Acknowledgement of Research Fees Form 

2. Fax or Mail Completed Form to:

Colorado 811

Attn: Jacquelyn McClure (only if civil action is involved)

16361 Table Mountain Pkwy

Golden, Colorado. 80403

Phone: (303) 205-6314

Fax: (303) 234-1712

Email: jmcclure@co811.org

Colorado 811 (CO811) is committed to providing the best customer service possible to both our facility members, the excavation community and the public. In order to assure that our members and excavators are receiving the highest level of service, it is essential that CO811 adopt a policy that establishes procedures for processing requests for information.

 Requesting Ticket Research

Research requests from a requesting party must be submitted using the online form .  Excavators and homeowners who do not have access to the Internet may request research services through CO811’s research voice mailbox available through the published number.  Requestors must provide a ticket number and associated date and location information for a specific locate request to facilitate the research process.

Utility Notification Center of Colorado also known as Colorado 811 (CO811) is not a governmental or quasi-governmental agency.  CO811 is a Not for Profit or Non-profit Corporation organized under the laws of the State of Colorado.  Laws referred to as “Freedom of Information Act” or “Colorado Open Records Act” do not apply to CO811.

CO811 will not release information related to locate tickets or notifications to anyone who is not a member of CO811.  Members may only receive information related to locate tickets affecting the member’s facility.  Non-members may only obtain information related to locate tickets or notifications by the use of the subpoena process available through the State and Federal courts.

Colorado law permits CO811 to charge a reasonable fee for the production of any documents requested through the use of the subpoena process.  A subpoena must be served upon CO811 as provided by law.  Information requested by the use of a subpoena will only be provided if the requestor pays the reasonable charges or fees associated with production of the requested information prior to CO811 producing the information that is requested.  The requestor will be given an estimate of the charges prior to production of the information and the requestor must agree in writing to pay such charges before any documents will be released to the requestor.

Please contact Jacquelyn McClure at CO811 for further information if the use of a subpoena is contemplated.

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